The hotel was incredible, the food was expensive but worth every peso and everyone that worked at the hotel was extremely kind and helpfull. This was a dream vacation of laying on the beach in the cabana's, watching the pure blue water and having someone get us whatever we wanted; everything from Coco Locos to nachos to fresh ceviche. more

We just returned from a 10-day stay at the Royal Playa Del Carmen to celebrate our honeymoon. I religiously read tripadvisor reviews before we went and relied on them a lot, so I thought I would give my own review! We did online check in and it was flawless. If you can do this, it is essential. We even did... more

Background: My husband and myself, our daughter and son and our son’s best friend. This was a special vacation for us as we were celebrating a year of milestones…hubby turned 50, daughter 21, son 16 and our 25th wedding anniversary, which we celebrated while in PDC. We are a well traveled bunch… Europe, all over the carribean, most of the... more

We are are blended family of 5-my husband, our 2 1/2 year old boys, and our two teenage girls, 16 and 19. I picked this resort out because I thought it had something for everyone, given the age ranges. We did have a great time. I do believe a vacation is what you make it. However, I will add that,... more

We're a couple in our mid thirties and booked the hotel based on the reviews from Tripadvisor. We were impressed by the consistent great reviews and thought it would be a good fit for us. Here is a recap of our experiences: Check in: Very friendly lady at front desk. A waitress brought us a drink (it was only 10am... more

We have just returned from a week at the Blue Bay Resort. The hotel is nice but alittle too spread out. It was nice at first until the bellboys and security guard (Jorge) was intimidating us and threatening us not to go and visit other resorts. In fact we enjoyed the service at the other resorts more than this one.... more

We stayed at the resort from August the 4th to the 11th. The SkyService flight from Toronto was delayed for nearly 17 hours which was a bad start to our vacation especially with young eager kids ages 7 and 9. Once in Cancun, the transportation from the Airport to the resort was great and well organized. The check-in was relatively... more

Went with a groups of friends (18 people in total) for our joint batchelor/batchelorette party. We stayed a total of 3 nights. When we arrived around 4pm on a Sunday, we waited just briefly to get our rooms. We did not having any issues with the room keys but my disappointment was that we had mentioned that we were coming... more

My mom, Dad and I visited the RIU Playacar for the fourth time on July 24-31. As always, we had an awesome time! Front Desk- Our check-in was easy and our room was ready when we arrived. We did have a slight problem with the TV, and the front desk sent someone to fix it right away. Room- Very clean,... more

I suggest this hotel for a stay in Playa del Carmen great spot: clean, nice, quiet and faraway from noise...but 10 minutes walking form la Quinta avenida and from beach!!! cindyrome more

We just spent 4 days and 3 nights with our entire family, 6 adults and 6 children, at the Rosewood. We had 4 of the beachfont suites that were about 50 feet, across a powder fine sand beach, from the waters edge. The suites are very modern, in design, with seemingly no expense spared. I cannot say enough about the... more

My friends and I are from Texas and we eat a lot of Mexican food. We were looking for something authentic in Playa del Carmen and tasty of course. The guacamole made table side is excellent but that is pretty much where the compliments stop. The fajitas (chicken, beef, and shrimp) were not very good at all. They were tasteless... more

My wife and I visited this hotel with another couple from Aug 7-11. Before going, I read just about every review written here, and was getting a bit nervous. But the information I got from this site prepared me to make our trip as smooth as possible. Ask for a matress pad at check in because the beds are very... more

I’m going to start with the negative : On arrival we were told that our room was not available and asked if we would mind going for dinner before going to the room . on arriving back we were given our room keys, so off we went in search of the room. On opening the bedroom door I was greeted... more

Xcaret was more delightful than we thought!! It was soo nice, we got to see soo many animals, and birds that we couldn't name them all even if we wanted to. The butterfly cage was my wife's favorite, as well as the puma and tiger. I enjoyed the whole thing, even the food at the buffet there is good! I... more

My new husband and I stayed at the RM from July 22-28 for the first half of our honeymoon. I can honestly say that the RM has the most beautiful grounds and suites of anywhere we have ever stayed. We were on the spa island, the suite, and views from, were to die for. I think we were the only... more

The hotel service in general was a disappointment. The food was horrible. To top it all I made 2 phone calls to Florida for a 1 minute duration and 2 minute duration only to come back to the States to find out that I was charged $41.91 for a 1 minute call and $41.94 for a 3 minute call. more

Having been to Mexico in July 2007, staying at the wonderful Grand Bahia Principe near Tulum, we decided to return to mexico this year thinking that we were going to have to similar pleasurable experience lik we did last year. In the end though, this hotel was far from its 5 star rating, and we were left dissapointed with the... more

Without a doubt, Grand Mayan is one of the nicest resort we ever stayed in during our travel. The rooms are spacious and the service was excellent. We even like the food. However, we make the mistake of going to time share presentation on the first day, and we really regret it. When they found out we were not willing... more